Exchange Policy
EXCHANGES
- Cash and Carry products are eligible for exchange if they are in their un-used original condition. Your HomesToLife purchase receipt should be presented as well.
- There will be no Restocking Fee imposed for product exchanges.
Any product exchanged must be of equivalent or of a higher value than the original purchase.
- excludes promotional or clearance products. There will strictly be no product exchange or return for the following product categories:
- Made-To-Order sofas
- Sale items sold at reduced prices or ‘as-is’ items
- Unwrapped mattresses or used pillows
- Consumables/ hygiene products
RETURNS AND CANCELLATIONS
- HomesToLife offers a 14-day return policy for all regular-priced and ready stock items, except for Made-To-Order sofas.
- You may cancel your order within 3 calendar days from order, without additional charges and receive the full refund of the Final Price Paid on the item(s) you wish to cancel. However, in the event that your product is already processed for delivery even though it is within 3 calendar days, the value of the product will be calculated as Final Paid Price less Delivery Fees.
- All additional fees must be paid before completion of services. In the event that additional service fees are not paid, we will treat the order as cancelled and refund your purchase.
- In the case of Return and Cancellation of order, a 25% Restocking Fee is chargeable for items returned within 14 days in their Original condition.
- The value of refund is Final Paid Price less Restocking Fee (25% of Final Paid Price) less Delivery Fees.
Refund Amount = Final Paid Price - Restocking Fee (25% of Final Paid Price) - Delivery Fees
For updated information on additional service fees, please refer to: Delivery Charges